Terms of sale
Last updated: 2 November 2026
What you buy, what it costs, and what you can expect from us.
Seller
Lociva is a product by Otonom, CVR 46779274, Lyngbyvej 83A, 2100 København Ø, Denmark. Email: kontakt@otonom.dk.
What you buy
Access to Lociva, a digital study service with courses, cards, mock exams, a memory palace and lessons made from your own material. You use it in your browser.
Trial
New accounts get 14 days free, without a payment card. When the trial ends, the content is locked until you buy access. Nothing is deleted.
Price and payment
One year of access costs 299 kr including 25% Danish VAT.
You can pay with a payment card, MobilePay, Apple Pay or Google Pay. Payment is handled by Stripe, and the amount is charged when you complete the purchase. We never see or store your card details. You receive a receipt by email.
Duration and renewal
Access lasts 12 months. If you buy during your trial, the year starts when the trial ends.
Nothing renews automatically. We write to you before your access ends, and you decide whether to extend it.
Money-back guarantee and right of withdrawal
If you regret your purchase, you get the full amount back if you write to kontakt@otonom.dk within 14 days of buying. You do not need to give a reason.
We refund the amount to the payment method you used no later than 14 days after we receive your message. The guarantee applies whether or not you have used Lociva in that period, and it gives you at least the same rights as the statutory right of withdrawal.
Using Lociva
Your account is personal and for your own studies. You may not share it or resell content from Lociva.
You must have the right to use any material you upload. It only becomes a course for you and is not shared with others.
Content made with artificial intelligence
Lessons, cards and explanations are partly made with artificial intelligence. We work to keep them correct, but they can contain mistakes. Use them as support alongside your syllabus, and always check your study rules on aids allowed in exams.
Liability
We do our best to keep Lociva working and available, but we cannot promise it is always free of errors. To the extent the law allows, we are not liable for indirect losses, such as exam results, and our total liability is limited to the amount you paid for the current period.
Changes and closure
If we change the service so that it becomes significantly worse during your paid period, or if we close it, you get a proportional part of the amount back.
Complaints
Write to us first at kontakt@otonom.dk and we will find a solution. You can also complain to the Danish complaints board Nævnenes Hus, naevneneshus.dk. Danish law applies.
Personal data
How we handle your data is described in our privacy policy.